I’m interested in any work related to mapping the Federal Enteprise Architecture (FEA) (or other well-known EA models) with Social Media; and therefore assist organizations in integrating how social media/networking tools support an agency’s mission. My review of the FEA while not specifically mentions the term social media does provide other elements that are close enough in nature and description that you could map a tool such as Twitter or Facebook into existing elements, such as…
For example (and this is by no means a complete list):
SERVICE REFERENCE MODEL (SRM)
Customer Services Domain
… (701) Customer Relationship Management
Process Automation Services Domain
… (701) Tracking and Workflow
… (701) Routing and Scheduling
Digital Asset Services Domain
… (731) Content Management
… (733) Knowledge Management
Support Services Domain
… (762) Collaboration
… (764) Communication
I won’t attempt to break down the Technical Reference Model (TRM) now, but it can be done.
Poll of the Week
Could your inbox use a little more awesome?
Sign up to get a daily dose of awesome gov-focused resources, trainings, blogs and articles to help you do you job better.