David Reinbold started the topic GovLaunch: Agencies introducing new technology for customer service in the forum Miscellaneous 8 years, 5 months ago
According to an article over at NextGov, federal agencies released outlines last week for way to utilize technology to make the lives of citizens simpler.
The tech-y approach has been a push from the Obama administration, aimed at adopting practices from industry into the way the federal government operates.
“Each plan includes at least one signature initiative to use technology to improve service.”
Some of the ways in which agencies are planning to use technology include:
- The Internal Revenue Service is developing an application that will allow tax filers to send a secure electronic summary of their returns to a loan officer or another third party
- The Social Security Administration is expanding its use of video hearings for disability claims
- The Transportation Department’s marquee project is to publish updated information on the safety of U.S. long-distance bus carriers.
What do you think of these new technology initiatives? What would you like to see federal agencies do with industry technology?
Poll of the Week
Could your inbox use a little more awesome?
Sign up to get a daily dose of awesome gov-focused resources, trainings, blogs and articles to help you do you job better.