Mark – well put. Because of the issues that you are hitting at: complexity, values, and history, this is especially why I try to approach the challenge in two phases: (1) decide what matters and (2) decide how much it matters? In both cases, I get much more success when I include the opinions of those who have an in-depth understanding of the subject matter and a vested interest in a successful outcome.
Poll of the Week
Could your inbox use a little more awesome?
Sign up to get a daily dose of awesome gov-focused resources, trainings, blogs and articles to help you do you job better.