Elliot Volkman replied to the topic Switching from Paper to Digital – How do you convince the boss? in the forum Communications, Citizen Engagement, Customer Service 7 years, 8 months ago
You are exactly right Raymond! Many times the transition from paper to digital has come in the form of protected repositories with search engines built in. That way when you are going to look for specific information you can access the repositories based on what information was needed. I won’t say which agency it was for, but when we were designing ours we also made it so that people were given access based upon their clearance and need. It worked pretty well, was accessible anywhere with the proper credentials, and you could still print it if needed. I’m sure there are other agency examples of new systems that have been designed specifically for the transfer of paper to electronic/new library of content information storage though.
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