Department of Transportation Planning
Provides content and design upkeep of the Commuter Connections web site and other specialty web sites maintained by the Commuter Connections program. The employee in this class also provides assistance to the Commuter Connections staff and Director, Alternative Commute Programs on various Commuter Connections software programs which may be in response to either internal requests or requests from the general public.
The Commuter Connections web site and specialty web site(s) requires planning of both short term and long term activities regarding content management and design as well as daily maintenance, coordination with COG/TPB staff web site liaison’s to COG’s outside web site host and with COG’s Office of Technical Programs and Services staff. This position requires resourcefulness in content and design fixes that may involve outside vendors, working with web site contractor(s) and partners, and other Commuter Connections related software contractor(s) to maintain and upgrade Commuter Connections web site(s) content and design and employer-based worker survey.
The position is responsible for creating a seamless flow of commuter information associated with the Commuter Connections web site and other Commuter Connections related software systems. Responsibility also includes the management of the Commuter Connections Employer Outreach employer-based worker survey; including survey set-up, collection of survey data, and data analysis and output. Maintenance of the archived employer-based survey data is also a key position requirement which coincides with the evaluation of the Employer Outreach Transportation Emission Reduction Measure (TERM).
A good and solid technical background should be demonstrated for the position. The employee must reflect and emphasize the goals and objectives associated with the Commuter Connections work program elements.
EXAMPLES OF WORK
Conducts consistent updates to the content and design of the Commuter Connections web site based on both internal requests and those received by the general public, as forwarded by the Director, Alternative Commute Programs. Ongoing maintenance to the web site as required as well as the ability to anticipate and troubleshoot emergency technical issues arising in conjunction with the Commuter Connections web site and other related web site(s) maintained by Commuter Connections. Ability to solve any issues arising directly or with the assistance of the departmental web site representatives and/or web site vendor, if applicable.
Prepares monthly progress reports on web site upgrades and employer-based worker survey work and any other special projects.
Works with web site and web site marketing contractor to address web site optimization issues and any web site related technical issues.
Works directly with the Commuter Connections staff and Commuter Connections= web site marketing contractor, if applicable, to complete software content updates on the Commuter Connections web site.
Works with the designated Commuter Connections staff on diagnosing web site problems related to the Commuter Connections TDM software system, Employer Outreach employer-based worker survey process, and Employer Outreach employer-based archived database.
Reports significant changes to the web site or related web sites, employer-based worker survey to the Commuter Connections Subcommittee and its other committee groups as directed by the Director, Alternative Commute Programs.
Works with the Director of Alternative Commute Programs on maintaining and updating the Committee Management System, e-mail system and electronic meeting notifications and report documents.
May supervise temporary employees, vendors or contractors as part of the web-site or employer-based survey project. Carries out supervisory responsibilities in accordance with the organization=s policies and applicable laws. Responsibilities addressing complaints and resolving problems with temporary personnel.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Comprehensive knowledge and experience with hardware specifications, data communication systems, software systems, and the Internet. Ability to provide design and content management services for a very comprehensive web site as well as the ability to learn customized software systems for data collection efforts and database maintenance requirements. Ability to speak and write with clarity and effectiveness, and to promote and build good customer relationships among individuals and organizations. Strong technical system troubleshooting and problem solving skills a must.
Education and Experience
Four to five years of progressively responsible experience in web site design and content management or comparable internal experience in providing technical services and support functions. Bachelor=s degree in computer sciences field and knowledge in various software programs which may include, but are not limited to: Windows, Asp.net, C#, HTML, XHTML, Dreamweaver, MS Access, Zoomerang, and or any equivalent combination of experience and training which provides required knowledge, skills, and abilities. The ability to learn specialized software programs directly associated with the web-site(s), employer-based worker surveys, and committee management and electronic document programs.
Ability to read, analyze, and interpret computer language programming and associated documentation. Ability to respond to common inquiries or complaints that filter from the Director, Alternative Commute Programs, program partners, or web based customers. Ability to document progress reports and to effectively present information to top management and public groups.
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations or in reports.
Ability to troubleshoot and define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical information and deal with several abstract and concrete variables.
Certificates, Licenses, Registrations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; and use hands to finger, handle, or feel. The employee is required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
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