Mark Barmann, President and CEO of First Interstate Services in the 1980’s. He made a point of going to each operations unit and walked through the buildings meeting every single employee, shaking their hand and telling them how important they were to the success of the company. He would jump in and help with anything, even answering phones when everyone had the flu and we were down to skeleton crew. Corporate culture is created from the top down. Most everyone in First Interstate still keep in touch with each other because it felt like a family. The most amazing thing to me was that he could remember every employee’s name. Now that is a gift.
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