JohnnyZero

Strategic thinking is essentially making shit up.

De-silo-ing: nothing works better than cross training. It becomes a fact of life, you have more mobility with staff and know-how gets spread around.

Feedback – we’re experimenting with smart phone instant “testimonials” – mini-video reviews of how our service helped – and uploading them to our web page; and beyond talking heads, a crawl of…[Read more]

This is my first year of giving reviews at the County law library. I have decided that if a staff member is still around at the end of the year, I want them there. My thinking: it is up to the supervisor to provide performance corrections and input at the time it happens. By the end of the year it is unfair and unwise to heap a laundry list of…[Read more]