Jon Lee replied to the topic Expired Contest- What’s Your One Idea to Use Social Media to Improve Gov’t Operations. in the forum Miscellaneous 10 years, 2 months ago
Government entities can benefit from social media with an inside-out approach. Why do organizations continue talking about how great Facebook, Twitter, forums, blogs, and wikis are, but they don’t take advantage of these applications within their own networks? The intranet is a powerful resource that is greatly underutilized in organizations. Most government entities use the intranet for posting static HR news and org charts, but very few are leveraging the dynamic social media tools that are available today. Deploying such applications on an enterprise level can greatly improve business processes, encourage collaboration and communication, and build organizational culture. Since these tools are only utilized by employees, counter-productive abuses of social media by anonymous users are not areas of concern.
Applications like instant messaging, document sharing, web conferencing, issue tracking, project management tools, knowledge management, brainstorm sessions and enterprise microblogging are just a few examples of social media tools that can all enhance the way government does business.
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