Thanks for having me present the State of Government Social Media, Amy — luckily there are many programs available to all government employees that are addressing the needs you point out. Digital Government University, managed by our Center for Excellence in Digital Government at GSA, trains hundreds of federal, state and local govvies each month in web & new media through webinars and classes. Check out social media sessions already posted as well as what we have planned for the coming months.For example, tomorrow we’re hosting a training webinar with NASA on Google+ for Government – we’re looking forward to hearing from some of the best innovators in the arena. We’re always taking feedback on what training needs are critical to agencies, though, so if you know of something vital that isn’t outlined yet just let us know.There are some tools that haven’t been covered yet in trainings — not because government is wary of them, but some tools like Pinterest currently lack government-friendly Terms of Service that allow their use. For those who want to know more about the Federal Terms of Service process, check out a recent blog post. Your points on performance metrics are also on the mark, which is why after conducting a census of how agencies report their metrics we organized a 12-agency working group from our Federal Social Media Community of Practice to tackle the subject. You can read more about one of our recent meetings, the #SocialGov Summit, on our DigitalGov blog.The Federal Social Media Community of Practice is composed of around 300 practitioners from agencies across all mission areas of government, from the Intel Community, Defense, Healthcare and Science. For day-to-day best practices and getting questions answered I’d recommend following the #SocialGov hashtag and our account @GovNewMedia. It’s a good start to keep tabs on what’s going on in government social media, ask and answer questions, and find out about upcoming training as its scheduled. Thanks again, and keep up the good fight!
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