Does anyone in a government agency out there (federal, state, or local) have advice or best practices when it comes to calculating the per unit cost for processing (in this case an application)?
(For example, passport applications, Social Security, student loan consolidation, etc.)
Specifically, I’m looking for how other agencies incorporate their fixed costs, overhead, rent, annual/sick leave, etc. into the per unit cost of processing an application.
Thanks in advance.
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