Jay, I feel the same way! I use Google Apps for daily productivity at work and can’t imagine doing work elsewhere. I don’t store any documents locally on my computer anymore; they’re all on Google Docs.
Yeah I was a bit confused about this customer as well. They seemed to be working at a VERY stringent company with little to no worldwide internet access. I didn’t get into too much detail with him as it was over Twitter, but from what he said they block almost all Google searches, Gmail and Google Docs. Very odd but maybe their company operates offline most of the time…
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