MeriTalk started the topic How does the Federal government score in customer service? in the forum Customer Service In Government 7 years, 11 months ago
A new study by MeriTalk notes that just 31% of Americans are very satisfied with Federal customer service. The IRS and SSA score the highest. How do you feel about customer service in the Federal government? Find out more about how agencies score in the Federal Customer Experience Study and register for the Webcast on Sept. 28 — http://bit.ly/mPPA8T
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