Louise K replied to the topic How do you measure impact of social media? in the forum Communications, Citizen Engagement, Customer Service 8 years, 11 months ago
Brit local govie here (disclaimer)
Been thinking a lot about this lately. My thoughts:
Why are you talking on these channels if you don’t know a) who is there and b) what kind of people they are? If you do residents surveys, tack a question on the end, if you do phone surveys, add it in. If we hadn’t asked the question we might have assumed our…[Read more]
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