We use SiteAnalyze, which is the analytics tool from Siteimprove. It provides us with real-time detailed information on all of the activities on our site – number of visits, current number online, popular pages, number of downloads of PDFs, tracking paths, etc. The product allows us to filter stats to view only those pertaining to specific departments or file types.
The dashboard is easy to understand for everyone, whether they are novice or expert users in analytics. Very little, if any, training is required. Also, their level of customer service is excellent and I’ve found their staff to be both knowledgeable and helpful.
Pricing is based on the number of page visits, and we’ve found it very reasonable. They also offer a number of other services such as SiteCheck which is a quality management tool that tracks broken links, spelling errors and accessibility issues. You can check them out at: siteimprove.com
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