Matthew Wayne Gonzales replied to the topic The negative nellies… in the forum Communications, Citizen Engagement, Customer Service 8 years ago
In my opinion with these heated online discussions, you simply take everything for what it is worth. Understanding how the forum functions, and the psychology behind it is a great way to stay in control and navigate the information in the forum. Unfiltered, raw input is the best as long as some civilized structure is maintained. I think we all could agree that the best channel for discussion, is live and in person. If we are left with the internet channels to conduct these discussions, just understand that some things come with the territory. I believe I am repeating a few things that people have already said, but I am definitely a big advocate of this “seeking to understand” approach.
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