Megan replied to the topic You Tell Me: Does Government Take Its Employees Seriously? in the forum Communications, Citizen Engagement, Customer Service 6 years, 5 months ago
I would add that the abuse or manipulation of internal government processes is on the rise because of the budget cuts and the “bystander effect”. That is, most government employees (and managers) will not get involved in conflicts until pushed to do so by impending deadlines for legal action or other adverse outcomes. Here is an interesting youtube about the “bystander effect” in crowds, and the “monkey-see, monkey-do” aspect of human behavior: http://www.youtube.com/watch?v=OSsPfbup0ac&feature=player_embedded
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