Megan replied to the topic You Tell Me: Does Government Take Its Employees Seriously? in the forum Communications, Citizen Engagement, Customer Service 6 years, 5 months ago
Yes there are exceptions in all agencies, but realistically and statistically most government managers are not using social media today, and as a result have minds that think in terms of “old school” and antiquated top-down processes and approaches rather than the social media model that empowers the individual via followers and friends and lists and so forth.
It is very difficult to remove a manager once in a key position, and most orgs just leave them there until a reorg gives them that opportunity, or until they retire, whichever comes first. So the upshot is that there are many managers in key positions in all sectors of government who are really not qualified for the roles given today’s new tools and processes for public outreach and online group collaboration, both inside and outside the firewalls, secure and open.
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