This article was originally published on Tri Tuns Blog. OBSERVATION You are responsible for ensuring end-user adoption of the IT system in your organization. To ensure this occurs, you retained consulting services unique to user adoption, such as Tri Tuns. Now that the contract is near completion, you are worried that you may see aRead… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION A common practice – and TRAP – of change management is to attempt to convince (“sell”) end-users that the new IT system is beneficial to them. Change management teams spend several hours trying to “spin” their communications to attain this goal. The fallacy is spendingRead… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION We have all experienced this: a round of discussions generating wonderful ideas, with a promise to reconvene and determine next action items. The problem is those action items rarely become a reality, because there was never a sufficient amount of follow-through to act on thoseRead… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION Have you noticed that you spend a large amount of time documenting process flows but fail to measure their IT implementation? How do you know if the end-users are enacting the system as designed and contributing to the business goals? We know that process documentationRead… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION Does your IT implementation plan include a Change Management (CM) effort? It probably does. Does this CM effort include attaining information about the user community’s needs, in preparation for an IT build? Again, your answer may typically be yes. So what could possibly be missing?Read… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION So you formed a partnership with another company, but it is not providing as much value as the effort you invested. In a prior blog article, “To Partner or Not To Partner” we discussed the pre-screening factors that you should consider before forming a partnership.Read… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION Consulting firms often debate whether to apply their business development effort toward building a partnership vs. seeking direct client opportunities. One key benefit of forming a partnership is the ability to expand sales opportunities while sharing marketing and sales costs. As tempting as it isRead… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION People often talk about corporate culture but they really don’t know how to sufficiently explain / define it, how to influence it, or how it can influence an IT project implementation. You may have tried to define what the culture of your client’s organization isRead… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION We have found that the best way for organizations to “boost” and then “sustain” high CRM user adoption is to develop and implement a comprehensive user adoption strategy. Most CRM failures occur when organizations take a Go-Live centric approach to CRM (on-time & on-budget deliveryRead… Read more »
This article was originally published on Tri Tuns Blog. OBSERVATION Congratulations! You’ve just implemented your new IT system. As end-users use the system, they will discover new and creative ways to use the technology. To optimize their efficient methods throughout the end-user community at your organization, you need a mechanism to identify emergent best practicesRead… Read more »