Citizens will only engage when they can ‘trust’ that their ‘voices’ will be listened to. A lot of credibility needs to be restored before that will occur and that will only happen by constructively responding to matters ‘voiced’.
PS Another approach is the ‘citizen’ and the ‘community’, since their needs and expectations don’t necessarily align!
Poll of the Week
Could your inbox use a little more awesome?
Sign up to get a daily dose of awesome gov-focused resources, trainings, blogs and articles to help you do you job better.