I don’t think there’s anything wrong with the words ‘citizen’ or ‘engagement’. In fact, as the output from my research I propose the model of a ‘citizen engagement exchange’.
Feedback from the users of our services is the only way we can develop or improve services. Much of the change needed is around policy or process, so nothing to do with technology. This then needs managers and politicians to decide what the priorities are. It then needs feedback to the citizens to let them know what’s happened with their feedback.
Poll of the Week
Could your inbox use a little more awesome?
Sign up to get a daily dose of awesome gov-focused resources, trainings, blogs and articles to help you do you job better.