Nolan Lemon posted an update 11 years ago
@3cywigvpoyoz0I’d say that it begins with recognition of the problem of managing external communications in an interactive, Web 2.0 model. Overall, I’d say we’ve passed the recognition state and are moving slowly toward acceptance of this ever-evolving new model.
People in the field are ready to jump right into the deep end, but department officials are appropriately exercising prudence and restraint while they figure it out. There just has to be a balance between jumping in and figuring it out, because the water’s not going to recede, and no one will ever completely figure it out.
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