Patrick Quinn replied to the topic Should You Ignore Citizens In-Person to Engage Others Online? in the forum Technology 9 years, 7 months ago
I’m wary of either-or constructs that imply only outlier outcomes are possible. Government shouldn’t ignore anyone who attempts engagement and respects the rules, whether in-person, over the phone, by mail, online, carrier pigeon, semaphore, whatever.
Should government devote more resources to online engagement? Yes. But an agency that concludes that every dollar spent on online engagement must be a dollar deleted from in-person engagement is in for a very, very long decade, and one that probably won’t end well.
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