Paul Alberti replied to the topic “Study: Feds don’t like their agency leaders ” – Federal Times 4/30/12 (Explain) in the forum Leadership, Management, Supervision 7 years, 5 months ago
Communication is an interesting topic. I tell my now early 20 year old kids that communication is a two way street – just because I tell you something does not mean I have communicated with you. Not to get theoretical here – but what feedback loop do managers have to confirm the message has been received and understood by all listeners? I am communicating to 2 – 3 generations, various economic/gender/geographical staff – the joys of diversity. A single message crafted in one format does not fit all members of the organization. How much money do we spend annually on just communication classes? And we are still having discussions on why senior managers are not liked and first level managers are liked just a little better. So now we have to figure out – are managers communicating or have staff stopped listening? If I have a brilliant comms plan, but my team/staff/agency are not listening – I am still not communicating. When you went to your last All Hands meeting – were you excited to go or was it an hour or two away from something you would rather be doing? Did senior managers tell you anything of interest or importance or was it the usual you are all great, love working with you, we are doing great things, keep up the good work? What did you want to hear but didn’t at the All Hands? Or were you in listening mode – hearing what they said – or were you busy thinking of the soccer practice that night, or what to have for dinner, or if they go the full 2 hours, I’ll be 30 minutes late leaving which means an extra hour on my commute home?What a tough skill communications is – one has to send the message and the other has to actually receive it which means both parties need to be in the moment and aware of what is happening now. And both parties have to double check the message to make sure they understood.
So maybe it isn’t just senior managers at all -maybe it is all of us – we have to listen and ask questions and managers have to talk and answer the questions and now we have dialogue and on our way to real communications. Sounds too easy doesn’t it.
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