Paul Wolf replied to the topic What Are Your Top 3 Suggestions to Improve Government in 2013? in the forum Miscellaneous 6 years, 5 months ago
My experience and focus is on local governments and as such my three ideas are directed towards them:
1) Set Goals – It is shocking how few local government agencies and elected officials set goals. Without goals people and programs drift aimlessly. Just setting three priority goals for each department or program would make a difference in performance.
2) Provide Feedback – local governments do a very poor job of evaluating and providing feedback to employees. Most local governments do not even do an annual performance evaluation. As annual reviews are too infrequent, a better approach is simply to require supervisors to have a quarterly one on one meeting with employees. More important than an actual evaluation or rating is simply having a conversation about how things are going.
3) Government Wide Department Head Meetings – While people often complain about the number of office meetings, from my experience it is shocking how rarely a County Executive, Mayor and Town Supervisor meets with all of their department heads at the same time in the same room. Rudy Guiliani as Mayor of NY met with his top level department heads every morning.
Without goals, department heads on the same page and employees receiving regular feedback from their supervisors it is hard to achieve good results.
I guess in a strange way I am calling for more meetings, but meetings with the right people on the right topics.
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