Preston G. Baker replied to the topic How can an agency improve if they already think they are perfect? in the forum Customer Service In Government 8 years, 7 months ago
Our agency has implemented the Lean Six Sigma program and I have been assigned to head up a team that must develop a survey on the agency’s delivery of customer service. Of course there are already team members who believe they “already provide great customer service so why is such a survey even necessary”. I also think we do a good job but I need the team to buy into the fact that we can learn by listening to the customer’s perspective. We will be using “Survey Monkey” for this effort. I am just getting familiar with this software. Has anyone used this survey software? Pros & cons?
Poll of the Week
Could your inbox use a little more awesome?
Sign up to get a daily dose of awesome gov-focused resources, trainings, blogs and articles to help you do you job better.