Janna – we facilitated a workshop a few weeks ago at a conference hosted by the Advanced Learning Institute. The conference was around Strategic Internal Communications in Government. Our topic was Using Language to Dramatically Improve Organizational Effectiveness. Two books we introduced to workshop participants are: Fierce Conversations by Susan Scott and Language and the Art of Happiness by Chalmers Brothers. I highly recommend both. Neither of these books are a template for organizational communication – and they are both about fundamentally shifting how we use language and that in turn has massive implications for how we communication in organizations. It’s a different take on the topic.
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