Hi Pam! Hope you’re doing well.
Might not be exactly what you’re looking for, but you should make sure to ask about experience with your email communication in your survey. FSIS at USDA and I believe CDC both do that. Also, we now have the capability to change all links in NIST’s GovDelivery emails so that you can tell if the people taking the survey after coming back to NIST website via email give you any higher scores than others. Let me know if you want to turn that on. More info.
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