Thanks for your post. Excellent information, especially the 4-step process. It can be very challenging to motivate personnel for whom there are limited to no incentives. Many personnel I work with have incredibly strong job security. What I have seen to be successful in these situations is to focus on one member of the peer group that may have the greatest proclivity to change. That may be a ‘2″ on a “10 point scale”, but it’s a start. If you can get one person to model the desired behavior and others see the positive feedback and job enjoyment they are receiving, others may adopt. Of course, if that one person is nowhere to be found, the challenge remains. However, in my experience, I am typically able to find one person. When they have a cascading affect on others it is beautiful thing to watch.
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