How is your agency GovLoop measuring customer service success?
I remember that, a couple of years ago, GovLoop conducted a customer satisfacton survey (not sure about the exact name). But I never saw the results, or a subsequent survey (to see if the quality of service was getting better/worse/same).
Would you please check into this with your co-workers at GovLoop and let us know about GovLoop’s “customer service plan”? I think it would be interesting to compare it with those of government agencies.
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