Effective – provided specific examples of the issue, the impact and my expectation. I took the discussion one step further and provided it in an email.
Ineffective – opposite of above. Relayed the message to passive, did not provide expectations or how the issue may impact the employee in the future. Just a casusal conversation.
Today, I provide…[Read more]
Tonya Johnson replied to the topic Week 3 Discussion: The Importance of Soft Skills in the forum Training: Performance Management for HR Practitioners 7 years, 3 months ago
Written and Verbal Communication – Communication is key in all that we do. So this is #1 for me.
Act with discretion – providing accurate and honest feedback but with tact and diplomacy.
Decision Making Skills – The last thing I want to do as a manager is have several meetings about a topic and not being able to come to a decision point. I…[Read more]
Tonya Johnson replied to the topic Week 1 Discussion: Meeting Gone Wrong in the forum Training: Performance Management for HR Practitioners 7 years, 3 months ago
Explain Scene 1 from the point of view of both the employee and manager. What went wrong?
It was clear the employee did not know how to prepare or what to expect during the meeting. She was frustrated with the lack of support being received from her manager. Additionally, the manager appeared to be more concerned about her “keeping the train…[Read more]
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