W. David Stephenson replied to the topic Webinar Thursday on use of social media in disasters and crises such as H1N1 in the forum Communication Best Practices 9 years, 11 months ago
Is there a specific prohibition against official federal Tweeple following individuals? The reason I ask is that the Philly Office of Emergency Management (http://twitter.com/philaoem) follows 2,000, most of them individuals, as part of a conscious strategy of building relationships with the community BEFORE a crisis, so that individuals will both be more likely to RT the official Tweets then AND, equally important, to provide factual, objective information to the OEM.
Relatedly, one of my pet gripes is that while officials are quick to complain about social media repeating inaccurate information in a crisis, to my knowledge, none of them have ever provided any kind of instructional program to educate users about what kind of information would actually be helpful in a crisis, and, in particular with applications such as Twitpic and Twitvid, what kind of visual information (think, in the abstract, how valuable that could be in providing real-time “situational awareness”!) would be helpful. It seems to me this is a major gap that should be filled.
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