I am on a civic board in Fort Lauderdale, Fl. In excess of 97% of the criteria the municipal govt uses to evaluate programs are purely process oriented, without reference to effectiveness in reaching outcomes/ goals. Are there any reference materials available to guide the implementation of Six Sigma type programs within a municipal govt culture that has no experience with QA? It’s doubtful the city manager would be supportive. The City Commission might be.Bill Goetz
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