Yun-Mei Lin replied to the topic Situation in Arizona – What is your Disengagement Policy? in the forum Citizen Engagement and Customer Service 8 years, 10 months ago
This is a spectacular discussion for you to launch! Thank you.
When I worked in the private sector as a bank teller, we were always running drills, discussing protocols and exploring scenarios for robberies, take-overs, hostage situations and identity theft scams. We always had a safety briefing, if not daily, at least weekly.
Decades ago, when I worked for the Defense Contract Audit Agency, we were given these laminated, red bomb-threat phone procedures. The red was so we could wave the paper at our co-workers, should we receive a threatening phone call. This was the only measure that was provided to us, right after the Oklahoma bombing. (Well, they also tightened up the building security, to include badged entry.)
Although, the building in which I currently work is badged, and we now have a security guard who walks the property (due to some vehicular vandalism), we don’t really have a centralized and regular discussion on threats. Although I appreciate not alarming the workforce unduly, I do think raising awareness of the possibilities is also important.
Recently, in Albuquerque, a gunman opened fire inside a hospital. After the incident, our safety officer sent out an email with guidelines of what to do if one is in a situation like that. I’d like to share those links:
I am eager to see what arises from this discussion.
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