Thank you for this reminder. I love the four universal customer desires. It’s nice to spell it out for us, as customer service specialists, but it really boils back down to the Golden Rule, doesn’t it? “Treat others the way you would want to be treated.”
Years ago, I made a killing as a waitress. I used to make the equivalent of a Friday or Saturday night’s take home on slow Monday evenings – regularly. I made so much, that as a poor college student, I was living off-campus and bought myself a swimming pool. My secret? If I were going out to dinner, spending my hard-earned money for a night out, taking out my friends or family or sweetheart, how would I want my experience to go? That’s it. That was my entire secret and why I loved my job, and my customers loved me. Now, I’m not saying this to brag, or claim to be super waitress, but just as an illustration that the Golden Rule still applies, even in today’s hustle-bustle world.
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