Cleat Grumbly replied to the topic Saturday Night Live’s “Public Employee of the Year” Awards in the forum Acquisition, Contracting, Procurement 9 years, 10 months ago
I agree. Customer service interactions can be horrible in any industry and that should simply not be tolerated. However, If I don’t like the service at a commercial company, I can choose to do business with a different company. That is not alway true for the government.
Thankfully, many agencies are starting to allow more to be done online. I renewed my Driver’s license last year online in about 5 minutes. That experience was much better than standing in line.
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