Sounds like an interesting presentation!
I find the trend toward tracking citizen sentiment via social media fascinating. Many private companies have started using programs such as Radian 6 to track what people are saying about the company and individual brands. It is also possible to track social media posts based on location.
In the future, I think it would be interesting to see local governments use this technology to track comments about public services. For example, local governments could track location-based postings for “social services” or “department of motor vehicles”. Local governments can also encourage citizens to provide feedback to agencies via a Twitter account (hypothetically @HealthandHumanServices). Both sentiment tracking and Twitter feedback could enhance the measurement of citizen satisfaction.
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