Kathleen Schafer replied to the topic Emoticons 🙂 When Do You Use Them? Which Ones Are Your Favorite? in the forum Miscellaneous 9 years, 8 months ago
I agree that sometimes in delivering a message electronically it can be taken more harshly than you want and that Emoticons can help communicate your true emotional state. I have, however, learned the hard way that if I want to be sure my feelings are accurately communicated I either pick-up the phone or have a face-to-face conversation–yes, very retro AND often a important leadership choice to make!
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