@katiemalone
active 2 weeks, 5 days ago-
Katie Malone wrote a new post, Unified, Adaptable & Secure: A Digital Workspace Solution for Corrections Agencies, on the site GovLoop 2 weeks ago
Offenders and parolees deserve certain digital amenities at state and local corrections agencies, yet it can be difficult to find a secure way to provide these applications. Educational, training and legal […]
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Katie Malone wrote a new post, Making the Case for Prioritizing Government CX, on the site GovLoop 2 weeks, 6 days ago
In the private sector, the customers’ experiences affect a company’s bottom line. If airline A isn’t accommodating to an individual’s needs, they’ll swap to airline B. When one cell phone carrier’s customer se […]
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Katie Malone wrote a new post, DHS CIO Reveals IT Modernization Plans, Workforce Retention Efforts, on the site GovLoop 3 weeks ago
This Q&A is part of a new GovLoop series called “CIO Conversations.” Through 2019 we’ll feature conversational interviews twice a month with current and former federal, state and local chief information offic […]
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Katie Malone wrote a new post, Cyberdefense Resources for State & Local Governments, on the site GovLoop 3 weeks, 5 days ago
If you’re not already worried about your local government becoming the target of a cyberattack, you should be. All government agencies, including public schools and libraries, are targets of bad actors a […]
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An ounce of prevention is certainly worth a pound of cure–as the recent rise in crippling ransomware attacks has certainly demonstrated!
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Katie Malone wrote a new post, When Modernizing IT, Start With Data and the Cloud, on the site GovLoop 3 weeks, 5 days ago
A June Government Accountability Office (GAO) report revealed that 10 of the most critical federal agencies spend $337 million every year supporting aging IT systems. Ranging from eight to 51 years old, the […]
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This sounds like a very useful online training–I’ll have to check out the on-demand version!
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Katie Malone wrote a new post, 5 Easy Ways to Practice Mindfulness at Work, on the site GovLoop 4 weeks, 1 day ago
The gut-wrenching pang of missing a deadline or receiving harsh criticism is an unfortunately familiar human emotion. Urgent projects, miscommunication with your supervisor and the pressure to exceed expectations […]
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It is so important to find time for mindfulness in the workplace – thanks for the insight!
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Love these tips! Thanks for sharing!
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Katie Malone wrote a new post, How SBA Set Model Expectations for Upgrading Legacy IT, on the site GovLoop 1 month ago
By 2016, the Small Business Administration (SBA) had become one of the worst-performing IT organizations in government. Lack of chief information officer (CIO) leadership, scarce funds and an outdated IT […]
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Great story! It’s encouraging to know that agencies such as SBA can make such major changes no matter where they’re starting from.
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Katie Malone wrote a new post, Relying on the Outcomes: San Jose’s Digital Services Blueprint, on the site GovLoop 1 month ago
Silicon Valley is home to the global center of innovative technology. Private sector companies that spearheaded technologies from personal computing to video games have thrived in this California region. But in […]
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Rob Lloyd and his team at City of San Jose are doing great work modernizing the city’s systems. San Jose is truly on a path to become the most innovative city by 2020, a lofty goal, but one, I am sure they will achieve.
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Katie Malone wrote a new post, NARA CIO on Record Digitization Deadline & Her Long-Term Tenure, on the site GovLoop 1 month ago
This Q&A is part of a new GovLoop series called “CIO Conversations.” Through 2019 we’ll feature conversational interviews twice a month with current and former federal, state and local chief information offic […]
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Katie Malone wrote a new post, California’s Culture of IT Innovation With CIO Amy Tong, on the site GovLoop 1 month, 1 week ago
This Q&A is part of a new GovLoop series called “CIO Conversations.” Through 2019 we’ll feature conversational interviews twice a month with current and former federal, state and local chief information offic […]
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Excellent article! I’m so proud to work for the State of California and see all the innovative moves being made by this administration.
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Great interview, Katie! I love how Tong is working on changing their risk-averse culture head on. It’s also great they are focusing on their relationships with community colleges and universities (and even high schools!) to change how students view working in government.
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Katie Malone wrote a new post, Canada Leads Government AI on Ethics & Global Collaboration, on the site GovLoop 1 month, 1 week ago
As artificial intelligence (AI) and machine learning slowly work their way into our daily lives, fears about discriminatory practices and technical flaws are becoming a reality. Little global consensus on what […]
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Great piece, Katie! I had no idea of Canada’s AI edge until reading this, and I’m happy to hear that care is being taken to mitigate bias and other concerns.
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Katie Malone wrote a new post, A Solution to Government’s Data Security Challenge, on the site GovLoop 1 month, 1 week ago
As the volume and type of data that government creates and manages evolves, so must the practices for ensuring that data is secure and made accessible to those who need it, when they need it and for the right […]
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Katie Malone wrote a new post, Asserting Your Strengths to Enhance Your Professional Productivity, on the site GovLoop 1 month, 2 weeks ago
The personality test industry is booming. From Buzzfeed quizzes to workplace evaluations, the current obsession with quick personal assessments is indicative of the nosy instinct to see ourselves from an outside […]
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Katie Malone wrote a new post, From Colleague to Coach: Revamping Feedback Culture, on the site GovLoop 1 month, 2 weeks ago
When scrolling through online reviews, you’ll usually notice a polarized dichotomy; they’re either glowingly positive or an angry rant. The feedback that Amazon sellers and chain restaurants receive tends to be […]
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Katie Malone wrote a new post, Small-Scale Professional Shifts to Transform Your Career Path, on the site GovLoop 1 month, 3 weeks ago
Every career path is a journey built by a series of job titles and positions that lead an individual to their ultimate goals. For many paths, the common foundation is an applicable education that’s meant to c […]
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What an amazing statement: “Leadership is not proven by acquiring high standing; instead it can happen at any level if you’re willing to embrace the responsibility.” I love the concept that leadership is not about a title, power or pay!
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Katie Malone wrote a new post, 3 Steps Toward Establishing Your Personal Brand, on the site GovLoop 1 month, 3 weeks ago
Apple versus Android. Target versus Walmart. Coca-Cola versus Pepsi. In each of these instances, two similar enterprises are differentiated by their ability to communicate what makes them stand out. While each […]
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Great read for me. I particularly liked: Branding and marketing can also distinguish you from your colleagues.
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Katie Malone wrote a new post, State and Local Innovation Begins With the Right Mindset, on the site GovLoop 1 month, 3 weeks ago
Citizens’ most common interactions with the government happen at the state and local levels. From renewing driver’s licenses to providing emergency services, local governments help citizens with their daily l […]
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Katie Malone wrote a new post, Aging Legacy Systems Trouble State and Local Transportation Departments, on the site GovLoop 1 month, 3 weeks ago
Potholes, road closures and other transportation infrastructure complaints are stereotypically common for local governments. While these inconveniences may make for an irritating commute, there’s another f […]
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Katie Malone wrote a new post, Tempe CIO ‘De-Geeks’ Digital Equity, Geolocators & IT Hiring, on the site GovLoop 1 month, 3 weeks ago
This Q&A is part of a new GovLoop series called “CIO Conversations.” Through 2019 we’ll feature conversational interviews twice a month with current and former federal, state and local chief information offic […]
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Great interview, Katie! I’m really interested in their water conservation efforts, but its clear that Wittenburg and his staff are really pushing innovation on all fronts. I also appreciate that CX is top-of-mind for him from a management standpoint. Can’t wait to hear more out of Tempe!
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Katie Malone wrote a new post, How Digital Services Georgia Puts Constituents First, on the site GovLoop 2 months ago
As local digital service teams continue cropping up across the country, the focus on technological advancements dominates the narrative. But their duties don’t have to end at website updates and information t […]
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This is an awesome quote: “The soul of digital services is user-centered design,” Deshpande said in an interview with GovLoop.
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I agree with Mark! But my favorite personally is: “It’s more about the outcome than the output.” This is just one of those stories of government innovation that makes so much sense, which is awesome. Gutteral reactions and search bars are such great measurements, and happy to hear the focus on UCD.
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Meaningful CX in the public sector is so important and really leaves an impression whenever I encounter it. Thanks for sharing!