Thanks Jill for the further insight!
I totally agree that who is drawing the line is an important question. One of the biggest points of open data is transparency. So if we don’t know who is making the decisions and their reasoning behind it, doesn’t that lose transparency and accountability?
So many questions! Only time will tell….
I don’t know about you, but nothing says exceptional customer service like timely responses. As a customer, when I send an email, I am extremely impressed when I get an email the day of. I am even more impressed when I get an instant (or almost instant) response!
This is the approach I take with customers. My thought is, I’m in front of my…[Read more]
Happy Friday! It’s time for our next GEICO Friday Fun Video of the week! This week, the GEICO Gecko is vising The Windy City on his journey to save folks money on their car insurance. The only problem is that nobody can understand his accent! What’s our poor little green friend to do?
What would you do if you were in the GEICO’s position?…[Read more]
I’m curious to see how folks are using social media to reach a mass group of customers or citizens. From what I’ve seen, organizations have the most success when reaching out from more than one social media network.
Are you utilizing multiple channels to engage?
I think the best way to reach an audience is to make my message sound like I’m an actual person. I put myself in the reader’s shoes and ask myself, “Would I want to engage with this person/company/organization?”
Don’t let my title throw you. Yes, I did in fact ask what your favorite pie is. Why? It’s National Pie Day! You may be wondering why today has been declared National Pie Day. Check it out:
March 14th = 3.14
In honor of this totally awesome day:
What’s Your Favorite Pie?
I just read this great post from the Microsoft BrightSide staff and wanted to share. During these challenging economic times, government agencies have adopted the motto of “doing more with less.” There’s been a lot of discussion recently about solutions that can cut costs and drive efficiency in agencies, but now we are seeing something even…[Read more]
According to CenturyLink, recent numbers say that every second there are 7.9 new internet users somewhere in the world. That blew my mind! I first heard about the internet when I was 7 years old back in 1995. My family didn’t get our first internet connection installed in our house in 1999. Once we did, it felt like we had entered a new…[Read more]
Google recently announced that Colorado, the Centennial State, is joining its neighboring states, Wyoming and Utah, by moving to Google Apps for Government.
According to Google, Colorado’s OIT office has six main goals:
1. Customer success
3. Information security
4. Service excellence
6. Trusted partnership
The office…[Read more]
Shannon Kennedy wrote a new post, GovLoop Training: How to Streamline and Improve the Federal Government Acquisitions Process, on the site GovLoop 7 years, 6 months ago
Shannon Kennedy wrote a new post, Tracking Twisters: Citizen Stories Shared Using GIS Technology, on the site GovLoop 7 years, 6 months ago
Luckily for me, I’ve never had to deal with the pain of wearing a tie (although the guys could say the same for wearing tights), but I do think you’ve made some great points. My theory with clothing, in or out of the workplace, is that it is better to be overdressed than under-dressed. We have a pretty relaxed dress code in my office, but…[Read more]
Did you know that this week is Telework Week 2012? The concept behind it is really great! Cisco is teaming up with TeleworkExchange for their second-annual effort to encourage government employees and agencies to pledge to telework on during this week (March 5-9, 2012). There are still a few days left and it’s not too late to sign up.
Are you…[Read more]
I’m curious to see what agencies are going mobile and how. It would be great to see a few early adopters impact how other agencies utilize mobile strategy.
Which agency is utilizing mobility the best? How?
Share your insight and comments below. Could your agency teach others?
Shannon Kennedy wrote a new post, City 2.0: Let’s Build Something Together [Live Chat Transcript], on the site GovLoop 7 years, 6 months ago
On March 6th, GovLoop and Code for America hosted a live chat under the title “City 2.0 – Building the Future of Cities with Code for America.” We were joined by Jay Nath, Chief Innovation Officer, City and County […]
Shannon Donelson started the topic Transform How You Communicate: 10 Awesome Tips & Tricks in the forum Microsoft Productivity for Government 7 years, 6 months ago
Last November, Microsoft tweeted tips and tricks in a series called 10 in 10, meaning 10 tips in 10 days. Each day, followers got a chance to learn more about how they can be more productive and get things done easier whether they’re in the office, at home, or on their smart phones.(You can check out my discussion about it here.)
This month,…[Read more]
So your agency has put together a customer service plan and has been executing it for a few months. Has your plan helped you reach your customer service goals? I’m curious to see how organizations are measuring their customer service efforts:
How is your agency measuring customer service success?
Are you facing any challenges through this…[Read more]
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