Tanya commented on the post, 6 Ways the Government is Trying to Reskill Its Workforce, on the site GovLoop 1 year, 5 months ago
As long as IT is outsourced and disconnected from the end users the problems will continue to mount. It doesn’t matter how good someone is at database development, if they don’t understand the data itself or how the end user uses the data, the systems will not function optimally for the users. Internal CX/UX has to be the starting point instead of…[Read more]
Tanya commented on the post, USDA’s New Employee-Led Program Sets the Tone for Improving CX, on the site GovLoop 1 year, 10 months ago
This is news to us out here in the field at USDA. A follow-up article with specifics would be appreciated. Thanks!
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