transportgooru replied to the topic Do you have examples of social media and public transportation? in the forum Transportation 2.0 10 years, 4 months ago
At the Federal-level, USDOT’s Federal Transit Agency (FTA) has been effectively using Twitter to communicate regularly about the agency’s activities, while providing information such as the latest announcements, meetings, products, etc. This is a very useful and easy way to stay informed of all the Federal-level activities in the Public Transportation sphere.
On a related note, I thought it might be worth adding this unique perspective about use of social media among the various public agencies involved in transportation at the Federal level. The USDOT’s senior most leadership has embraced the use of social media with great enthusiasm. US Department of Transportation Sec. Ray LaHood is probably among the most active blogging/tweeting/facebooking figures in this Administration. His blog, Fast Lane is very popular among the community of transportation professionals. He has effectively utilized all the social media tools at his disposal to educate and engage the public on many of the Department’s initiatives ranging from the announcement of ARRA grants to the need high-speed rail in this country. He has also effectively used social media in his fight against one of the serious transportation issues facing our community – distracted driving (and the popular teen phenom texting while driving). His Distracted Driving Summit featured crowd sourcing of questions and many in the audience were tweeting away about the summit happenings. It was mind blowing, to say the least, when I had a chance to observe the enthusiasm and the interest to participate among various segments of the population.
Following the Secretary’s lead, many agencies with in the USDOT, like the Research and Innovative Technology Administration (RITA) have instituted social media strategies as part of their outreach efforts to reach a whole new generation of audience across the country (and in some cases across the globe). RITA’s Bureau of Transportation Statistics (BTS) and the Intelligent Transportation Systems Joint Program Office (ITS JPO) are offering regular updates via Twitter.
Of course, we all know there are many other agencies such as Transportation Security Administration (TSA), which gets involved in the business of public transportation though they are primarily confined to security and safety of the nation’s transportation systems. TSA has been a very active user of social media tools for a long time.
That said, I am currently working on a presentation (for personal use) documenting the use of social media among all Federal Agencies involved in Transportation (USDOT and Non-USDOT). I’ll be glad to share with you all when I finish.
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