Search Results for: innovation

CX Innovation: Reminder Text Messages Make a Difference

People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program, called LA’MESSAGE, works to change that by sending text message reminders about deadlines, submission requirements, and other concerns.

Dec. 13 – Innovation in the New World of Work

In-Person Event Attendees Can Earn 1 CPE Credit | 4:30-6:30 p.m. ET Location: GovLoop Offices, 1152 15th St NW #800, Washington, DC 20005 Registration Is Free There has been a dramatic shift in the way we work. For the past three years, employees have gone above and beyond to get the job done. However, just gettingRead… Read more »

The 2023 Innovations Guide: How to Change Things up (and Make It Stick)

Innovation makes government agencies more effective, prepared and useful and touches all aspects of agency operations — from IT to employee morale to digital services and more. Being innovative is not easy, of course, but local and federal agencies are creating the space and resources to launch innovations that will, in the future, become standardRead… Read more »

Flexibility. Innovation. Resilience: Creating Adaptative Workforce Strategies in a Post-Pandemic World

All government agencies have been focusing on return-to-office strategies, attempting to strike a balance between valuable lessons drawn from remote work capabilities during the pandemic and the competing need to maintain strong organizational culture through in-person collaboration.