Search Results for: customer service

Spotting Top Talent

A veteran corporate executive search recruiter says experience and competencies aren’t as important as “potential” when hiring or promoting people to the top job. How would this approach play when picking leaders to head government agencies? Claudio Fernández-Aráoz, a veteran corporate executive search recruiter, shares his approach for talent spotting for senior executives in anRead… Read more »

Government Websites: Three Things the UK Does Well

Gov.uk set an example and others followed In 2012, the Government Digital Service team launched a new home for the Cabinet of the United Kingdom replacing two sites: directgov and business link, and it was truly simple. No unnecessary imagery, homepage flashiness or marketing ploys. On gov.uk, you find information related to government services, andRead… Read more »

Realizing the Promise of Big Data [IBM Report]

We live in a society bursting at the seams with data. For public sector organizations, it is important that they do not let their data go to waste. Big data analytics provides the opportunity for governments to leverage data and make evidence-based decisions. In a recent report, “Realizing the Promise of Big Data: Implementing BigRead… Read more »

Crossing the Finish Line – The Final 10% of a Project

Ever heard of the 90 percent rule in computer programming? It’s attributed to Tom Cargill of Bell Labs. He states, “The first 90 percent of the code accounts for the first 90 percent of the development time. The remaining 10 percent of the code accounts for the other 90 percent of the development time.” AlthoughRead… Read more »

A Hidden Benefit of Cooperative Purchasing

There has been a lot of discussion about how cooperative purchasing and co-ops help the public sector save time and money. One little known advantage of purchasing through a co-op is vendor and contract management. Well-run cooperative purchasing organizations are active in managing contracts and vendor performance. “We are seeing our members making contract andRead… Read more »

BYOD Does Work – and the EEOC Proved It

The undeniable truth is that technology costs money. Even if the net result is a significant cost savings or improved service delivery, the process nearly always begins with digging into the agency’s proverbial pockets to fish out some seed money. Mobile technologies are no exception to this principle. However, through the right set of policies,Read… Read more »

What Do Alien Invasions, David Duchovny and Mobile Device Management (MDM) Have in Common?

I want to begin this post with a quick preface: I am not a sci-fi movie aficionado. However, when the opportunity arises, I can’t pass up an entertaining film – especially a slightly outdated one that reminds me of how ridiculous popular culture of the late 90s and early 2000s really was. So when aRead… Read more »

Getting Started with open311

This is a continuation of an article about open311 use cases in which I looked at three cities using open311 solutions to communicate with their constituents. This week, I’d like to offer some advice about getting started with open311 technology. The best places to start are with mobile reporting applications and the constituent relationship managementRead… Read more »

Is HR a Profession?

There is a perception within the federal government that HR offices in most agencies are the place where people are placed when there’s no place else to put them. I have heard over the years that HR is the location where the “problem” people land. It’s often viewed that all HR employees do is processRead… Read more »

Taxi Cabs Debates and What’s the Role of Gov – Plus the 7 Gov Stories

On GovLoop Insights’ DorobekINSIDER: What’s the appeal of secret societies? Oftentimes, they push members to excel, and make them feel like a part of a team effort. They allow their members to feel apart of an organization and push them to excel. Government doesn’t have any secret organization (or at least ones I know of),Read… Read more »