Search Results for: customer service

Decision Making with Real-Time Data

GIS is a platform for understanding our world. In the past, the data that fueled GIS could only represent a specific moment in time. But now, a number of new technologies are combining with ArcGIS to enable the real-time collection and sharing of data. The result? A dynamic platform that enables real-time visualization and analysis.Read… Read more »

How to Embed Quality Into Your Agency’s Culture

Quality was all the rage in the federal government’s ranks in the late 1980s and early 1990s. The emphasis on quality, however, never really died out in private industry, largely because they quantified its benefits for business. A recent study concludes: “A company with a highly developed culture of quality spends, on average, $350 millionRead… Read more »

Talking Procurement at #SCS414

I recently had the pleasure of joining CfA’s Startups team, Lane Becker and Dharmishta Rood, at the first annual Smart City Startups (#SCS414) conference in Miami, Fla. Hosted by Urban.Us, the conference convened a hundred entrepreneurs, investors, and urban innovators from around the globe in the Wynwood Arts District of Miami for two action-packed daysRead… Read more »

Community Blog

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Pro-Tip: Secure Not Just the Device, But the Data Too

Our recent mobile report explored many factors shaping the future of government mobility. But one aspect we didn’t touch on in the report was the concept of geo-fencing. Simply put, geo-fencing technology provides agencies with the ability to control mobile use in a defined location. During an interview with Joe Marenin, US EliteBook Product ManagerRead… Read more »

Speaking, Training or Presenting? Don’t forget the most important thing…

I love getting out and working with clients, giving workshops and otherwise directly interacting with our customers and our product. Today was one of those great days where there are no monotonous meetings. Just an all day series of training sessions and workshops with various groups using ExAM to support inspections, operations and services forRead… Read more »

Speaking, Training or Presenting? Don’t forget the most important thing…

I love getting out and working with clients, giving workshops and otherwise directly interacting with our customers and our product. Today was one of those great days where there are no monotonous meetings. Just an all day series of training sessions and workshops with various groups using ExAM to support inspections, operations and services forRead… Read more »

Virtual Work/Telework — What Are the Prerequisites?

Many essays have been written about virtual and telework practices and application guides. Both the public/nonprofit and private sectors have numerous case histories with best practices about traditional telework or the newer virtual work concepts. You can download an abundance of policy manuals and consultant work products on where and how virtual work is applied.Read… Read more »

BYOD Moves Ahead in Government – Can You Catch Up?

Bring your own device (BYOD) is changing the technology landscape in government. With a flood of consumer devices entering the workplace, the public sector is looking at ways to use the BYOD concept to improve communications strategies, cut costs, increase employee productivity, and transform collaboration across government agencies. And it’s working. The BYOD program atRead… Read more »

One Fewer Tech Association, What Does that Mean? – Plus the 7 Gov Stories

On GovLoop Insights’ DorobekINSIDER: Do you know where your money is being spent in the government? Now you will. Legislation mandating detailed reporting on federal spending passed the House Monday and is heading for President Obama’s signature. So how will the DATA Act actually work? Get insights from the Data Transparency Coalition’s Hudson Hollister. YouRead… Read more »