Search Results for: customer service

A better question than “what’s the business case for Gov2.0?”

Don’t ask how do I make the business case for Gov2.0?”; tell us about your agency’s relationships, and the case will become obvious. Imagine that you’re a savvy Federal staffer in US Defense Military Health System Program. You’re excited by what the US Patent Office accomplished with its Peer to Patent program, eager to copy… Read more »

What is Enterprise 2.0 – Amended

Previously posted at Enterprise 2.0 is the concept of working smarter, not harder in a more transparent work environment, independent of location, computer, or one person doing a specific job. It is a methodology of doing better business and it is one of our Core Competencies at Navstar. Navstar has the leading experts in… Read more »

Inclusion – a brand value to be proud of

The rapid growth, availability and promotion of Web 2.0 services is making organisations in both the public and private sectors rethink their internal and external communication strategies, both on and offline. Any discussions with peers and colleagues will quickly reveal that broadcast only communications are no longer acceptable. When organisations first became bold enough to… Read more »

The Lack of Specialized Professionals in Technology of the Information in the World.

The Computer is an Intelligent Donkey ! With this definition we will approach one of the principal problems for the progress of the Technology of the Information in the current days. For being one it conspires that it simply assists to programming commands, they become necessary Analysts, Programmers and an entire range of professionals that… Read more »

Jazzed About Network Consolidation: A Simple Solution to Cutting Municipal IT Costs

by Tim Verras, Director of Marketing and Customer Experience for Sophicity The great jazz bassist and composer Charles Mingus once said, “Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity.” When it comes to IT administration, there are plenty of opportunities to make things unnecessarily complex, especially with the sheer… Read more »

Google UK offers free webinar to council webbies on ‘conversions’

As part of Google UK’s increasing local engagement it is running the first in a series of Webinar‘s next week. This one is about ‘conversions’, getting users through a process on your website and sucessfully out the other end. This process may start from them clicking on an ad or being directed from the homepage… Read more »

FCC & Net Neutrality

Cecilia Kang, reporter for the Washington Post, today gave a preview of the FCC Chairman’s expected remarks on “net neutrality” at the Brookings Institute this coming Monday. If accurate, this signals a big push for content providers and user versus the controllers of bandwidth. Attribution: The Washington Post: breaking news copied in full below. FCC… Read more »

Community Blog

Filed under: Tech

News Flash: Government Websites Are Not Newspapers!

Last week, I was talking to a friend who is a private sector usability specialist. I asked her if, like me, she is noticing that some agency websites seem to be slipping backwards, featuring agency news rather than top citizen tasks on their home pages. She said that, indeed, she and her colleagues are observing… Read more »

Case Study on Military Health Care Social Media Portal

I’m listening to Booz Allen Hamilton consultants Grant McLaughlin and Walton Smith discuss social media case studies. One fascinating example is called, a one-stop social media portal where military health care groups, including Tricare, drive into it. America’s Military Health System is a unique partnership of medical educators, medical researchers, and health care providers… Read more »

GovLoop Member of the Week: Luke Fretwell

If you’ve seen a series of posts called “Gov 2.0 Heroes” here on GovLoop, then you probably know about Luke Fretwell’s launch of GovFresh just a few months ago. GovFresh is a great website with a comprehensive list of feeds from scores of government agencies. In addition, Luke is providing thought leadership and innovative new… Read more »