Search Results for: customer service

What Can YOU Do?

Today kickoffs off National Disability Employment Awareness Month. When it comes to doing business, including people with disabilities—in recruitment, retention and advancement—offers the workplace a competitive edge. People with disabilities are known to be experienced problem solvers with a proven ability to adapt. What’s more, they mirror an important and increasingly expanding customer base. The... Read more »

Citizen 2.0, Step 3: Co-Deliverer

Why should people do 'government work'? What's in it for them and how can we make it easier, more rewarding, or both? In his book, "The McDonaldization of Society," George Ritzer points out an invisible obvious fact: McDonald's is able to keep its costs low in part becuase its patrons perform essential functions for the... Read more »

Pouncing on De Leon

When a number of factories in the tiny city of De Leon, Texas left many workers unemployed, a neighboring city – Manor – decided to step in to help. Manor, Texas boasts just over six-thousand people in addition to its famous water tower, but in recent years, the main attraction of this city has been... Read more »

Sales Lab Seminars

Several readers have had questions about the seminar announcements at the bottom of our blog posts. We have a strong lineup for October so here is some explanation. Ken Kropkowski of The Ken Group told me a seminar is a group of interested individuals gathering to discuss an announced topic. Dick, Joe, Jack, and Bruce,... Read more »

Better Project Management is the Key to Gov 2.0

I was going to post more about Process Intelligence and the Adaptive Project Framework last Monday but I was snowed under at work. Good thing because John Kamensky posted a great comment on President Obama’s Accountable Government Initiative. As I read the snapshots of the six initiatives, I was struck by how the success of... Read more »

Privacy News Highlights - August 15th

Some top privacy news Biometrics US – U.S. Scans Afghan Inmates for Biometric Database Wired reports on the U.S. military’s new detention facility in Parwan, Afghanistan, as “an emerging datafarm” where all detainees brought to the facility are given medical exams and have their irises scanned and fingerprints taken to be stored in a military... Read more »

New 2 Gov: How Does It Feel to Be Hated

Alright so first off let me outline the premise of this new blog series. I work for GovLoop but I am not and never have been a govie, rather my background is in journalism so I am have way decent at asking questions and that's where you come in. Alright let's rock. No one wants... Read more »

Cooperative Purchasing

In early 2010, The Aberdeen Group surveyed senior exec's from 300 companies in North America, asking them for their two biggest challenges in 2010. The responses came back: (1) economic conditions and (2) executing strategies. They then asked "what are the top two strategies?" The answers came back: (1) reducing costs and (2) developing stragegic... Read more »

Paradigm shift: Use Consultants Surgically

We applaud Defense Secretary Robert Gates’ recent announcement of his proposed initiative to cut costs, as we also applaud the Office of Management and Budget’s move to halt IT modernization efforts that have consistently cost more and delivered less than promised. We see a paradigm shift in how government is working – instead of just... Read more »

Inflated Federal Pay: Study Finds that Feds Earn 30 to 40 % More than Private-Sector Workers

...According to newly released Heritage Report.pdf Another article on the subject: Federal Employees Earn 30 to 40 Percent More than Private-Sector Workers, Study FindsTuesday, August 10, 2010By Matt Cover, Staff Writer Job seekers wait to register for a national career fair in San Francisco on June 28, 2010. Initial claims for unemployment benefits rose for... Read more »