Search Results for: customer service

Continued Evolution of DoD Cyber Policy

The deputy secretary of Defense, the Honorable William J. Lynn III, delivered remarks at the RSA conference that captures a snapshot of DoD cyber policies. This is consistent with the continually improving path the department has been on for the last several years. I recommend a good read of the remarks and hope you share… Read more »

February 11 Research and Best Practices eNewsletter

Research Innovation in Government (02/03/2011) – Report provides a framework government leaders can use to create a climate of innovation in their organization. Tips for fostering innovation include: establishing a lab for testing new ideas; organizing a task force to identify barriers to innovation; rotating employees in the agency to spread ideas; training employees on… Read more »

Why Doesn’t Your Business Have an App Yet?

My Crossfit gym posts the workout of the day every night but I have to open a browser and visit the website to see it. Why is there no app for that? There can be. My school email does not have settings that I can program into my phone’s mail accounts. Why is there no… Read more »

Project of Week – NYC Simplicity Idea Market – Virtual Suggestion Box for Employees

I’m a big fan of the use of ideation in government to bring innovation both within agencies by employees and with citizens. Last year, the Obama administration hosted a series of dialogues on Open Government with each agency and cities from Austin to Santa Cruz have used dialogues to get ideas from citizens on how… Read more »

What do THEY want?

You and I have both had experiences where we see an employee role their eyes when their phone rings or when a customer is at the counter for assistance. “What do they want?” is what they are thinking, and sometimes even what they say aloud. It’s easy, and perfectly natural, to get frustrated when you… Read more »

Why Doesn’t Your Business Have an App Yet?

My Crossfit gym posts the workout of the day every night but I have to open a browser and visit the website to see it. Why is there no app for that? There can be. My school email does not have settings that I can program into my phone’s mail accounts. Why is there no… Read more »

Community Blog

Filed under: Tech

Top Ten Gotchas of Cloud Computing in Government

As part of my Grumpy Old Man series, today I’m taking a look at the challenges that lie ahead of todays most widely hyped technology — cloud computing. Before government agencies can realize the benefits of cloud computing, a number of challenges must be overcome. Government information technology must conform to rules and regulations that… Read more »

How The Washington Humane Society Brands Social Engagements

Katherine Kennedy (Washington, DC) — Brands with a genuine “cool factor” or a hip CEO have no problem drawing fashionable tastemakers to their social events. But other brands, particularly in the public and volunteer sectors, have valid and interesting causes and missions but must work harder to draw an influential crowd to their digital or… Read more »

Life after Salmon: first steps at government reorganization

On Sunday, Tom Shoop of GovExec’s Fedblog reported that President Obama’s Chief Performance Officer, Jeffrey Zients, will lead the government reorganization effort announced during last week’s State of the Union address. I don’t know about you, but I was ecstatic to see Civil Service reform get a high-profile nod during the address. (Full disclosure: I… Read more »

Five Big Questions About Government Social Media In 2011

Mark Drapeau (Washington, DC) – The Federal government has made a good deal of progress toward being more transparent, collaborative, and participatory during the two years since President Obama took office. However, despite great strides, government practitioners’ use of social media is not very sophisticated, does not take advantage of the latest tactics and tools,… Read more »