Last Thursday a military judge reprimanded a General in response to the sexual misconduct case making headlines over the last few weeks. No jail time was handed down. Some commented on how it was a slap on the wrist, perpetuating the views held by some, that the military is a male dominated culture of nonRead… Read more »
Search Results for: customer service
Obama Asks NSA to End Bulk Data Collection – Plus the 7 Gov Stories
On GovLoop Insights’ DorobekINSIDER: Just like Ben and Jerry’s 170 different flavors of ice cream, political appointees also come in a variety. You have your political types, your regulators, your implementers and your collaborators. So how can the Office of Personnel match the right political appointee to the right job? Insights in part two ofRead… Read more »
Gov To Upgrade Retirement System? – Plus the 7 Gov Stories
On GovLoop Insights’ DorobekINSIDER: The political appointee is one of the most prized and most difficult positions in government. These individuals are plucked (mostly) from the private sector, dragged through the Senate confirmation process and handed the top-job at an agency. They are expected to lead, but often don’t have the tools necessary to manageRead… Read more »
Two Keys to Making Mobile Matter for Government
The fast-paced mobile industry keeps even the most tech-savvy on their toes. It seems like every week a new smartphone, wearable device, or tablet is being released. And there is certainly a market for all these devices and emerging technology. Just look at some data from a recent Pew study on mobile technology: 90% ofRead… Read more »
Good Communication between Operations and IT is Vital to Growth
There are reasons that the co-operation between your Operations function and your IT function are difficult. The conflicting agendas and miss-matched expectations that these two areas naturally have can be difficult to overcome. However, like many relationships, solving the communications breakdown and developing a good two-way dialog between them is a key to your organization’sRead… Read more »
Want A Result, Offered A Process
I try to deal in real, tactical issues. Strategy becomes an explanation of what happened the last time. However, I have been working with a client who made a make or buy decision to purchase some business services. Maybe we were asking the wrong people, but what came back were all these offers to runRead… Read more »
Is Business-to-Business Ready to Acknowledge a Man-to-Woman Shift?
All over the world, a change in marketing perspective is happening. In the past, the male gaze was the standard in many industries when it comes to making decisions about retail. Today, the female sensibility has taken over – from fashion products to mobile apps, real estate, and even the previously predominantly male market ofRead… Read more »
Getting Operations and IT to Mix
The Operations function and the IT function of most organizations are like oil and water. Due to the traditional roles these areas play, they often run into difficulty when combined on an improvement project. It is critical that these functions work well together in order for you to achieve any success in your organization. HereRead… Read more »
Getting More Revenue: UK’s HM Revenue & Customs Case Study
At this year’s UK digital communications event, “Reaching More People: Transforming Public Service Delivery with Collaborative Communications”, staff from HM Revenue and Customs (HMRC), the UK’s tax authority (think IRS for the UK), spoke about their agency’s efforts to reach more people in a more effective way in their presentation, “Central Government Success Story: HMRC”.Read… Read more »
Applying Lessons Learned To Telecom Transition
GSA’s strategic network services program is critical to the services and missions of almost all civilian and defense agencies. Our telecommunications and IT contracts are designed to reduce risk and increase efficiency for government agencies. The government completed the FTS2001-to-Networx transition about a year ago. The transition took longer than expected, but here’s the greatRead… Read more »