Search Results for: customer service

Improving Federal Acquisitions: Let’s Do It Right

Over on Federal Computer Week, Dr. Steve Kelman has written several blog posts on The Lectern in a series of issues related to improving federal acquisitions and communications, specifically information technology projects. Although I have commented on the specific blog posts, I wanted to have a more in depth discussion here. Improving Federal IT Acquisitions… Read more »

Becoming Citizen 2.0: Step Four, Co-ordinator

If most of government, and Gov 2.0, is about ordinary people doing ordinary (though necessary, ennobling, and underappreciated) things, Coordinators are the people who are doing extraordinary things. Both within government and beyond it, coordinators are the ones who are looking at the big picture and creating the tools that co-deliverers and creators use. What… Read more »

Up in the cloud!

Public Sector Partner Briefing – Government Track 27th of Sep London, Wonderful time of the year in London, drizzly pleasant weather – Fall is well on its way! MS campus in Reading is where partners from the UK and around the world were invited to a full-day public sector partner briefing. The agenda included plenary… Read more »

Community Blog

Filed under: Tech

Increasing “Jointness” and Reducing Duplication in DoD Intelligence

(The views on this blog do not reflect necessarily the views of any client or employer – Dr. Bordeaux is solely responsible for the material posted to this GovLoop blog. This blog should not be considered reflective of an official position on the part of anyone other than John Bordeaux.) When the Secretary of Defense… Read more »


NEW CYBER SECURITY REPORT REVEALS FEDS’ TAKE ON FISMA 2.0 As OMB CyberScope Deadline Nears, 85 Percent of CIOs and CISOs Have Not Used the Tool – Compliance, Cost, and Security Value Questions Abound Alexandria, Va., October 4, 2010 – MeriTalk (, the government IT network, today announced the results of “FISMA’s Facelift: In the… Read more »

Open source and government

Another post I have been sat on and chewing over for a little while… Charles Arthur in the Guardian highlighted an interesting area of discussion in the use of open source in government a little while ago. He reports on the views of Liam Maxwell, the councillor responsible for IT policy at the Royal Borough… Read more »

10 reasons why online social media are critical to democratic governance (pt. 2)

Yesterday, I posted the first five of 10 reasons why the Web and particularly Web 2.0, also known as social media are critical to sustain and advance democratic governance processes in the United States. Today, I list reasons 6-10. The Web has transformed and continues to transform how government operates, especially in its relationship with… Read more »

What Can YOU Do?

Today kickoffs off National Disability Employment Awareness Month. When it comes to doing business, including people with disabilities—in recruitment, retention and advancement—offers the workplace a competitive edge. People with disabilities are known to be experienced problem solvers with a proven ability to adapt. What’s more, they mirror an important and increasingly expanding customer base. The… Read more »

Citizen 2.0, Step 3: Co-Deliverer

Why should people do ‘government work’? What’s in it for them and how can we make it easier, more rewarding, or both? In his book, “The McDonaldization of Society,” George Ritzer points out an invisible obvious fact: McDonald’s is able to keep its costs low in part becuase its patrons perform essential functions for the… Read more »

Pouncing on De Leon

When a number of factories in the tiny city of De Leon, Texas left many workers unemployed, a neighboring city – Manor – decided to step in to help. Manor, Texas boasts just over six-thousand people in addition to its famous water tower, but in recent years, the main attraction of this city has been… Read more »