Search Results for: customer service

Why I will never buy from Best Buy or buy a Sony laptop again.

The non-existing customer support of Best Buy / Geek Squad / Sony: Jan 11, 2009 – purchased Sony Vaio laptop with 2-year Geek Squad protection with Vista (XP was not available, but planned to replace with XP) Very soon was having problems with hibernating properly, which I attributed to Vista since I often had similar… Read more »

Will social media deliver on enterprise collaboration in 2010?

As the end-year reviews and new-year predictions and resolutions arrive in my inbox, I have been thinking about what has been the biggest impact or change in the collaboration arena. The biggest change I find is that the differentiation between social media software and collaboration applications has almost disappeared from the positioning messages. Traditional Collaboration… Read more »

Time for a Re-Think of USA.gov

When USA.gov was born, a central links directory for the government was a huge asset. Now, however, citizens turn to Google for lists of links. So if USA.gov is to add value, I think it’s time for a major re-think of its purpose. It’s an important discussion…one that impacts – and therefore should involve –… Read more »

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President Obama Calls on America’s CEOs for Jobs and Economic Growth

Originally posted on Unleash the Monster As we work to get our economy back on the right track, President Obama has job placement high on his list. In fact, he is calling on America’s CEOs to share lessons learned and offer up their insight into how to accelerate job growth. We couldn’t ignore a call… Read more »

Social Media–Cause they’re already bad mouthing you anyway

I think one of the most compelling arguments to engage in the social media world for government public relations folks simply lies in being part of the conversation that is occurring already. This has always been obvious to me but it really came to mind while I attended the Department of Defense All Services Social… Read more »

Thoughts from Chris Hughes – co-Founder of Facebook

(photo courtesy of Bisnow) I attended a fascinating event this past Wednesday where Chris Hughes, co-founder of Facebook discussed the “new information revolution.” The Washington Business Journal did a great write-up that I think is worth sharing. But first, take a closer look at the photo taken back in 2004 @ Harvard. Chris Hughes is… Read more »

Open Innovation From A Hospital Bed In The UK

When talking this morning on Skype with my good friend Chris Quigley, from the UK-based company Delib, he informed me that he was in the hospital for a slipped disc in his back. The amazing thing is that while hospitalized, he created an open innovation platform for the hospital called Help Us Improve Kings. This… Read more »

Gartner Identifies top 10 Issues

Kinda Dated (Oct 20, 2009), that is the disadvantage of receiving “monthly” newsletters, but I believe is still very relevant. Gartner Press Release Gartner Identifies the Top 10 Strategic Technologies for 2010 Analysts Examine Latest Industry Trends During Gartner Symposium/ITxpo, October 18-22, in Orlando ORLANDO, Fla., October 20, 2009 — ? Gartner, Inc. analysts today… Read more »