Search Results for: customer service

Planning your SharePoint Environment to fit your Business Model

EasyTabs.dwp Being an IT person that has been "embedded" in the comptroller organization at USSOCOM has been a great experience. Since I live and breathe their business each day (for the past 11 years), it has allowed me to learn how they interact with their various business partners during budget cycles, Congressional interactions, and the... Read more »

The Link Between Motivation and Innovation

In the early days of the war in Afghanistan the U.S. Army's top leadership recently did a very smart thing: They listened to one of their enlisted men. After returning from the war in Afghanistan, Master Sergeant Rudy Romero sent a long, insightful email to a former commanding officer about the suitability of the equipment... Read more »

GovLoop Project of the Week - Business.gov

Happy Holidays to everyone. This week I present Business.gov. Over the years I've found that starting a business from the ground up can be very frustrating and overwhelming. Looking for a list of what to do and who to contact can be just as tedious. I ran across Business.gov while doing some research for a... Read more »

4 Contract Lessons from Avatar

Just saw Avatar in 3D (from James Cameron, the same guy that brought you Titanic), and it’s awesome. Good story and unbelievably real graphics. And better yet, no crying teenagers like with Leo DiCaprio. Being a good nerd, I can’t help draw some lessons for you good folks out there. So here we go: 1.... Read more »

Why I will never buy from Best Buy or buy a Sony laptop again.

The non-existing customer support of Best Buy / Geek Squad / Sony: Jan 11, 2009 - purchased Sony Vaio laptop with 2-year Geek Squad protection with Vista (XP was not available, but planned to replace with XP) Very soon was having problems with hibernating properly, which I attributed to Vista since I often had similar... Read more »

Will social media deliver on enterprise collaboration in 2010?

As the end-year reviews and new-year predictions and resolutions arrive in my inbox, I have been thinking about what has been the biggest impact or change in the collaboration arena. The biggest change I find is that the differentiation between social media software and collaboration applications has almost disappeared from the positioning messages. Traditional Collaboration... Read more »

Time for a Re-Think of USA.gov

When USA.gov was born, a central links directory for the government was a huge asset. Now, however, citizens turn to Google for lists of links. So if USA.gov is to add value, I think it’s time for a major re-think of its purpose. It’s an important discussion…one that impacts - and therefore should involve -... Read more »

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President Obama Calls on America’s CEOs for Jobs and Economic Growth

Originally posted on Unleash the Monster As we work to get our economy back on the right track, President Obama has job placement high on his list. In fact, he is calling on America’s CEOs to share lessons learned and offer up their insight into how to accelerate job growth. We couldn’t ignore a call... Read more »

Social Media--Cause they're already bad mouthing you anyway

I think one of the most compelling arguments to engage in the social media world for government public relations folks simply lies in being part of the conversation that is occurring already. This has always been obvious to me but it really came to mind while I attended the Department of Defense All Services Social... Read more »