Earlier this week the Government Accountability Office (GAO) testified before the House Oversight and Government Reform Committee regarding “Leveraging Best Practices to Help Ensure Successful Major Acquisitions.” The testimony can be found here. The focus of the testimony was a presentation of nine common “critical success factors” that GAO identified in examining seven successful federalRead… Read more »
Search Results for: customer service
Public Cloud For The Public Sector
Within cloud computing, services can be offered privately by a service provider or publicly when applications and storage are available to the general public over the internet. Both models have their own advantages in cost and efficiency. Public clouds are often the most budget-conscious platform through their unique cost-sharing capabilities. The public cloud is justRead… Read more »
Salesforce and Security: Trust them, it’s in their best interest to care
Salesforce and Security Infrastructure as a Service, Platform as a Service and Software as a Service are being embraced broadly in both the public and private sector. In this video I focus primarily on Software as a Service but I’ll cover each a bit here. Infrastructure as a Service leads to some efficiencies from aRead… Read more »
Junkman
I got a chiding comment about Civility. “You write about longer conversations opening more options. You should be selling what your company is offering.” Fair enough. Through a quirk of career, I was a product manager designing offerings before I ever got into the field. As a matter of fact, I fought going into theRead… Read more »
Google’s Innovation for the Nation Virtual Summit
Known as the country’s record keeper (and my favorite place to bring D.C. visitors) the U.S. National Archives Records Administration (NARA) protects and provides public access to more than 10 billion pages of textual records, maps, photographs, videos and more than 133 terabytes of electronic records. Needless to say, that is a lot of informationRead… Read more »
What’s Really At Stake in Better Interfaces to Government
When Jen Pahlka asked 2011 Fellow Scott Silverman why he’d chosen to leave Apple for a year at Code for America, he said “Because I believe interfaces to government can be simple, beautiful, and easy to use.” That line has become a mantra for us, but it has been given new urgency as our 2013Read… Read more »
Weekly Round-up: November 08, 2013
Gadi Ben-Yehuda Infographic: Tumblr facts. Perhaps of greatest relevance to government agencies: Tumblr is “more popular among 13-25-year olds than Facebook.” (or so they claim) Looking ahead: A few weeks ago, I wrote a piece for GovLoop about the future of online citizen support. This week, Brittany Ballenstedt had a post on Mashable that looksRead… Read more »
Cloud Kool-Aid
We’ve all drunk the Kool-Aid and believe in using the cloud. And with almost 1 million active apps alone in the Apple Store it is no wonder why. The cloud can create amazing opportunities for shared services and cost efficiencies. The problem is that many are using the cloud at the edge. They are takingRead… Read more »
Esri Is Platinum Sponsor of 2014 IJIS Institute National Symposium
IJIS Institute event will focus on Information sharing and safeguarding national standards Ashburn, VA (November 6, 2013). The IJIS Institute—a nonprofit organization that focuses on mission‐critical information sharing for justice, public safety, and homeland security—is pleased to announce that geographic information systems (GIS) industry leader Esri will be the Platinum Sponsor of the Institute’s signatureRead… Read more »
A Look at TSA Security Policies – Plus the DorobekINSIDER’s 7 Stories
On GovLoop Insights’ DorobekINSIDER: Diversity among employees and a myriad of communication channels can make workplace misunderstandings all the more frequent. So how do you avoid and overcome these misunderstandings? Insights from Tom Fox from the Partnership for Public Service. But up front: The LAX TSA Shooting Federal prosecutors have filed charges against Paul A.Read… Read more »