Search Results for: customer service

It’s Time to Innovate

Are you starting a new business? Building a brand? Seeking to turn around a declining brand? Then innovate. Steve Jobs once said, “Innovation distinguishes between a leader and a follower.” Innovation is what makes you, your culture, your value proposition, your products and services, your customer experience and everything else about your brand unique. It’sRead… Read more »

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Structure in Threes: One Enterprise’s Capability is another’s Function

Spent a portion of yesterday going through my project archive (two four drawer lateral file cabinets). Mostly to clear out duplicated or outdated materials, but some was information mining for the book. Typically on engagements I spend a fair amount of time to understand clients mental models, language and corporate culture with the objective toRead… Read more »

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We are all street level bureaucrats now

Originally published on cpsrenewal.ca Or at least we will be, eventually. That’s the argument Kent made on Wednesday in What We Lost in the Fire, We Gain in the Flood, and it’s the argument I want to build on today. But first a quick recap of Kent’s line of reasoning. Street-level bureaucrats have traditionally beenRead… Read more »

Salesmen Need To Be Coaches At Fiscal Year-End

by Steve Charles, Co-founder and Executive Vice President Your customers need your help. Not just your products and the requirements those will fulfill, but your personal help to get fully justified purchase requests to contracting shops who can issue the order before the end of the fiscal year. I spoke on a panel discussion lastRead… Read more »

Structure in Threes – Resources

This morning got a email from a colleague asking about capacity planning which is not exactly the Candlestick Charting Applied R&D I had scheduled for today, but he has an active engagement I’m helping him on as I have cycles to spare during my search for a new role. It seems the more things changeRead… Read more »

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You Do Not Need an Expensive SEO Consultant

SEO Consultant. $2k a month minimum. This advertisement popped up on top of my Gmail. I saw this and thought: I am in the wrong line of work. Apparently, search engine optimization is so much in demand that you don’t need to state your qualifications or the benefits of your service – you just tellRead… Read more »

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It is Time to Take the GSA Schedules to the Next Level

On August 22, 2013, GSA’s Federal Acquisition Service (FAS) posted a blog entitled “OASIS: What You Need to Know About GSA’s Plan to Reduce Contract Duplication.” The blog correctly notes that OASIS can play a positive role in reducing contract duplication by delivering best value, cost effective service solutions for customer agencies. At the sameRead… Read more »

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Weekly Round-up: August 23, 2013

Gadi Ben-Yehuda This week is all about guidance. Expanding Open Data Guidance. NextGov reports that “The White House is expanding guidance on promoting open data.” Related: Ben Rooney of the Wall Street Journal argues that “Open Government and Open Data Are Not The Same Thing” Guidance on Emails. Forbes rounds up “The 23 Unwritten RulesRead… Read more »

Everybody’s selling something: Perfecting your pitch

I had a really interesting meeting with a marketing manager at Troux Technologies the other day and I’d like to share a bit from it. It really highlighted how much marketing and sales has evolved over even just the past few years. If you read some of the books that are out there like, ToRead… Read more »

Mobility: It’s All About the Benefits

Mobility. It is the buzzword of the day and the future of citizen-government engagement. It holds tremendous promise for reducing costs and improving delivery of government services. But, it does require thoughtful implementation to ensure that its economic benefits outweigh the security risks and agencies promote collaboration without jeopardizing privacy. A recent report by ResearchRead… Read more »